Press Releases Regarding Blacklist Miniatures

Posted: November 28, 2022

QML – Blacklist Games – Fantasy Series 1 PledgeManager Update

Hello FS1 backers!

We are pleased to say that, after the first week, the PledgeManager process has been proceeding nicely. We have over 6400 backers that have been able to successfully complete their survey and finalize their order for shipping.

Tomorrow (Tuesday), we will be sending out reminder emails/invites to all backers that have not yet completed the PledgeManger survey, as there are only about two weeks left to do so.

Though a lot of you have been able to complete your survey, there have been some minor bumps in the road along the way for a few of you. We are working with PledgeManager and Blacklist Games to resolve a handful of outstanding order issues (only about 10 open tickets currently!), and should have those cleaned up in the next day or two.

These issues have provided us with the opportunity to update our Frequently Asked Questions (FAQ) with some real-life questions. Hopefully these will solve any issue you are facing before you need to submit a help ticket. All of the original FAQs are included here, as well.

Frequently Asked Questions:

What if I didn’t get my invite?

Answer:

Check your spam folder. If you use Gmail, sometimes your invite will go to your “Promotions” tab.

If you still can’t find it, search your inbox for “PledgeManager”
If that doesn’t work:

1. Click – https://qml.pledgemanager.com/projects/blacklist-miniatures-fantasy-series-1/

2. Click “Request New Invite”

3. Enter your email address (the one you pledged with)

4. Wait at least 10 minutes – then go to your email, open the invite, and click the giant button to confirm all your goodies

And if that doesn’t work, check the FAQ page @ https://qml.pledgemanager.com/projects/blacklist-miniatures-fantasy-series-1/ and submit a support request.

UPDATE: Most of the tickets received for this issue have been from backers that tried logging in using a different email address than the one they backed the campaign with.
Please check your Gamefound receipt to make sure you are using the correct email address and that you did, in fact, complete the original survey from Blacklist Games. If you have your Gamefound receipt and you know you are using the correct email address, but still cannot log into the PledgeManager, contact our Customer Support Team at https://www.qmlogistics.com/contactUs.html

I updated my address from a non-US address to a US address and my shipping charges are still the same. Why do I have to pay the higher shipping rate?

Answer:
You don’t! Each backer’s shipping was calculated based on the address provided in the original data. This amount does not automatically update based on location. If you have moved from a non-US (lower 48) location to a US address, reach out to our Customer Support Team and we can manually adjust the rate for you. Please note, once this adjustment has been made and paid, your order will be locked from further updates.

I updated my address from a US address to a non-US address and my shipping charges are still the same. Does this mean I get cheaper shipping?

Answer:
Sorry, no. As mentioned on the PledgeManager Shipping screen and in our previous update, if you update your address to a different region/country, additional charges will apply. We will be checking the rate paid vs location at the end of the PledgeManger campaign and will be contacting backers regarding their updated rate. If you would like to make any necessary additional payment during the PledgeManager – so you won’t have to worry about it later – contact the QML Customer Support Team and they can update your rate in the PledgeManager before you complete your order.

I’m having a credit card/payment issue. What should I do?

Answer:
Please reach out to QML Customer Support – we will do our best to resolve the issue and get your order completed.

What happens to my pledge if I choose not to pay for the additional shipping costs in PledgeManager?

Answer:

QML will not be providing additional opportunities to collect funds for the shipping costs for your pledge, so we can’t say exactly what will happen to the products in the future. There will be no further opportunities provided by us to ship these products.

What if I need to change my address?

Answer:

As long as your items have not been shipped and the PledgeManager is still open, you can change your address by logging back in to PledgeManager and make the appropriate change. However, if you change your region/country, additional shipping costs may apply. After the PledgeManager has closed, you can request an address change by contacting QML Customer Service at: https://www.qmlogistics.com/contactus.html

NOTE: If you do change your region (US to HI/AK/PR/PO or to any other country), you will be contacted by QML support with the new shipping charges for your order.

What do I do if I don’t want my pledge anymore? Can I get a refund?

Answer:
Quartermaster Logistics is not responsible for any previous payments made for this campaign. We are unable to offer any refunds.

What happens if I miss the deadline on PledgeManager?

Answer:
We do not want to have any further delays in completing this fulfillment, so this limited window will be the only opportunity to pay the shipping costs for your pledge. Once the PledgeManager is closed, we will not accept any additional payments.

Is my payment going to Blacklist Games?

Answer:
A special account has been setup that is only accessible by QML. We will be managing all funds collected via the PledgeManger on behalf of Blacklist Games.

I didn’t back FS1. Can I pledge for one of the extra copies?

Answer:
Thank you for your interest in the additional copies of Fantasy Series 1 from Blacklist Games. At this time, the additional copies are only available to the original Kickstarter and Gamefound backers of the campaign. There are no plans for a public offering of the items, but if that should change, we will make an announcement on social media and the QML website.

– Quartermaster Logistics Management Team

Posted: November 22, 2022

Several backers have asked about the higher cost of the shipping rates to backers in Canada. We wanted to let you know the reason why. Canada rates are at a higher cost due to the international freight charges and fees for shipping the product into Canada before it’s shipped to you.

– Quartermaster Logistics Management Team

Posted: November 22, 2022

QML – Blacklist Games – Fantasy Series 1 PledgeManager Is Live

Hello again FS1 backers!

We are starting the process of sending out all of the remaining PledgeManager invites for the Blacklist FS1 Shipping Project.

This process will take some time as the invites are queued up in batches prior to sending. Please be patient and delay contacting our Customer Service Team for at least a few hours while they all go out.

Thanks again to our good friends at PledgeManage for making this opportunity possible.

More detailed information is available in prior updates further down the page.

Please check out the FAQ below prior to reaching out for support – if you contact support and the answer is here, they will just send you back anyway. 🙂

Save yourself (and our CS Team) some time and review these first.

Thank you!

Frequently Asked Questions:

What if I didn’t get my invite?

Answer:

Check your spam folder. If you use Gmail, sometimes your invite will go to your “Promotions” tab.

If you still can’t find it, search your inbox for “PledgeManager”
If that doesn’t work:

1. Click – https://qml.pledgemanager.com/projects/blacklist-miniatures-fantasy-series-1/

2. Click “Request New Invite”

3. Enter your email address (the one you pledged with)

4. Wait at least 10 minutes – then go to your email, open the invite, and click the giant button to confirm all your goodies

And if that doesn’t work, check the FAQ page @ https://qml.pledgemanager.com/projects/blacklist-miniatures-fantasy-series-1/ and submit a support request.

What happens to my pledge if I choose not to pay for the additional shipping costs in PledgeManager?

Answer:

QML will not be providing additional opportunities to collect funds for the shipping costs for your pledge, so we can’t say exactly what will happen to the products in the future. There will be no further opportunities provided by us to ship these products.

What if I need to change my address?

Answer:

As long as your items have not been shipped and the PledgeManager is still open, you can change your address by logging back in to PledgeManager and make the appropriate change. However, if you change your region/country, additional shipping costs may apply. After the PledgeManager has closed, you can request an address change by contacting QML Customer Service at: https://www.qmlogistics.com/contactus.html

NOTE: If you do change your region (US to HI/AK/PR/PO or to any other country), you will be contacted by QML support with the new shipping charges for your order.

What do I do if I don’t want my pledge anymore? Can I get a refund?

Answer:
Quartermaster Logistics is not responsible for any previous payments made for this campaign. We are unable to offer any refunds.

What happens if I miss the deadline on PledgeManager?

Answer:
We do not want to have any further delays in completing this fulfillment, so this limited window will be the only opportunity to pay the shipping costs for your pledge. Once the PledgeManager is closed, we will not accept any additional payments.

Is my payment going to Blacklist Games?

Answer:
A special account has been setup that is only accessible by QML. We will be managing all funds collected via the PledgeManger on behalf of Blacklist Games.

I didn’t back FS1. Can I pledge for one of the extra copies?

Answer:
Thank you for your interest in the additional copies of Fantasy Series 1 from Blacklist Games. At this time, the additional copies are only available to the original Kickstarter and Gamefound backers of the campaign. There are no plans for a public offering of the items, but if that should change, we will make an announcement on social media and the QML website.

– Quartermaster Logistics Management Team

Posted: November 21, 2022

QML – Blacklist Games – Fantasy Series 1 PledgeManager Launch

Hello FS1 Backers! Thank you for your patience while we’ve been working hard behind the scenes to provide the opportunity for you to take part in the Blacklist Games Fantasy Series 1 Kickstarter Fulfillment (Finally)!

Thanks to our good friends at PledgeManager, we have established a way – for those of you that choose to participate – to directly pay QML the cost of shipping your pledge to you.

Below we will outline the basics of how this process will work. Please check out the FAQ at the end of this update prior to reaching out for support.

The PledgeManager Process

Over the past few weeks, we have been working with PledgeManager to not only build the portal and import the items that you pledged for via Kickstarter (or post-campaign pledge manager), but also to find a way to include individualized shipping rates specifically for your pledge. This is a new feature that was custom-built by PledgeManager for this campaign. (Told you we were working hard!)

We have been doing the final reviews and loading the data over this past weekend. Later today the fun begins!

This afternoon we will be sending out what is called a “Smoke Test”. This small set of invites is being sent to ensure that everything is working as intended before we send out the invites to everyone. We are taking this extra precaution because of the new custom-built feature for individualized backer pricing in this PledgeManager campaign. The Smoke Test invites will be sent out to 1-5% of the backers for them to come in and complete their payment for shipping. These backers are selected at random, and we have no way to “play favorites”. So, if you receive an invite, you were one of the lucky ones. If you don’t – just have a little more patience… If all goes well with the test group, we will send out ALL INVITES TUESDAY AFTERNOON, NOVEMBER 22!

I Received My Invite… Now What?

When you receive your invite email, it will contain a link to the Fantasy Series 1 PledgeManager portal. After clicking the link, you will be asked to verify your country and enter/update your mailing address. On the final screen you will be able to see the contents of your pledge and the shipping charges required. Once you have paid the shipping charges, you will receive a confirmation email.

Add-On Option

For US backers there will be one additional step. We have confirmed that, even if everyone completes their PledgeManager survey and pays the shipping charges, there will be approximately 850 additional copies of the Adventurer Tier items remaining in our warehouse. This includes the base miniature set and the stretch goals (and the HUGE Dragon). We are offering these additional sets to US backers at the manufacturer’s suggested retail price. To be perfectly clear, these are “extra copies” and not the items that backers have previously purchased. Funds collected for these add-on copies will be paid to QML to help cover the expenses associated with the fulfillment.

To add a set to your order, just enter the number of copies you would like to add and click the “Add to Cart” button on the Add-Ons page. There is a limit of 4 copies per backer. Additional shipping charges will apply.

Wrapping Up and Shipping Out

The PledgeManager survey will be open for 21 days. This will be your BEST opportunity to receive your Fantasy Series 1 pledge. We will not be offering future chances to have your items shipped to you.

After the PledgeManager is closed, we will receive the updated data from PledgeManager and start making arrangements to ship out the paid pledges. We are estimating 3-4 weeks after it is closed for shipping to begin. This is an entirely new process for us here at QML, so this timeline could change – we appreciate your continued patience!

Now, For the Questions… (FAQ)

What if I didn’t get my invite?

Answer:

Check your spam folder. If you use Gmail, sometimes your invite will go to your “Promotions” tab.

If you still can’t find it, search your inbox for “PledgeManager”
If that doesn’t work:

1. Click – https://qml.pledgemanager.com/projects/blacklist-miniatures-fantasy-series-1/

2. Click “Request New Invite”

3. Enter your email address (the one you pledged with)

4. Wait at least 10 minutes – then go to your email, open the invite, and click the giant button to confirm all your goodies

And if that doesn’t work, check the FAQ page @ https://qml.pledgemanager.com/projects/blacklist-miniatures-fantasy-series-1/ and submit a support request.

What happens to my pledge if I choose not to pay for the additional shipping costs in PledgeManager?

Answer:

QML will not be providing additional opportunities to collect funds for the shipping costs for your pledge, so we can’t say exactly what will happen to the products in the future. There will be no further opportunities provided by us to ship these products.

What if I need to change my address?

Answer:

As long as your items have not been shipped and the PledgeManager is still open, you can change your address by logging back in to PledgeManager and make the appropriate change. However, if you change your region/country, additional shipping costs may apply. After the PledgeManager has closed, you can request an address change by contacting QML Customer Service at: https://www.qmlogistics.com/contactus.html

NOTE: If you do change your region (US to HI/AK/PR/PO or to any other country), you will be contacted by QML support with the new shipping charges for your order.

What do I do if I don’t want my pledge anymore? Can I get a refund?

Answer:
Quartermaster Logistics is not responsible for any previous payments made for this campaign. We are unable to offer any refunds.

What happens if I miss the deadline on PledgeManager?

Answer:
We do not want to have any further delays in completing this fulfillment, so this limited window will be the only opportunity to pay the shipping costs for your pledge. Once the PledgeManager is closed, we will not accept any additional payments.

Is my payment going to Blacklist Games?

Answer:
A special account has been setup that is only accessible by QML. We will be managing all funds collected via the PledgeManger on behalf of Blacklist Games.

I didn’t back FS1. Can I pledge for one of the extra copies?

Answer:
Thank you for your interest in the additional copies of Fantasy Series 1 from Blacklist Games. At this time, the additional copies are only available to the original Kickstarter and Gamefound backers of the campaign. There are no plans for a public offering of the items, but if that should change, we will make an announcement on social media and the QML website.

– Quartermaster Logistics Management Team

Posted: October 19, 2022

We’re almost to the end of the setup! Once again, we want to thank you for your patience as we work through the details for facilitating the Fantasy Series 1 fulfillment. This is very much an unexplored cooperation between publisher and fulfillment partner, and we’re taking our time to make sure all the bases are covered. We’ve been working very closely with PledgeManager and there are only a couple of steps left to complete.

This isn’t as straightforward of a process as normal crowdfunding pledge management goes and PledgeManager has been a big help in assisting us to make sure we figure everything out. We’re working through some specific accounting measures to make sure that the funds collected through this process are legally correct, managed by QML and with minimal risk for everyone involved. We expect this to only take a few more weeks.

If anything changes in that timeline we’ll share that in a quick update here. Once this is complete, we’ll be ready to launch!

– Quartermaster Logistics Management Team

Posted: September 6, 2022

Thank you for your patience during our discussion with Blacklist about the best solution for the Fantasy Series 1 fulfillment. We’re happy to say that we’ve worked out a solution that will allow backers to pay Quartermaster Logistics directly through PledgeManager to have your pledge shipped to you. We feel that this solution will serve all parties the best to get as many pledges as possible into backers hands. We’re still working out the final details on how exactly this process will work, so we ask that you hold your questions until then. We’ll be posting those details here and on our social media platforms when they’ve been finished. Thanks again!

– Quartermaster Logistics Management Team

Posted: July 28, 2022

Quartermaster Logistics has been closely monitoring the recent update to the Blacklist Miniatures : Fantasy Series 1 Kickstarter Campaign (https://www.kickstarter.com/projects/blacklistgames/blacklist-miniatures-fantasy-series-1/posts/3566481). There has been considerable discussion on social media outlets, and in the comments on the update and the campaign itself. There have also been several backers who have reached out to us directly with questions about the update and QML’s plans based on the information provided in the update. We are publishing this release to address our response to this situation.

At this time, Quartermaster Logistics is in internal discussions with the goal of finding a solution that services all parties involved to the best of our abilities. Those include not only QML and Blacklist Games, but also the backers and supporters of the Kickstarter. This is a complex situation with contractual obligations, so while there have been several options put forth by the backers, as well as options that we’ve discussed internally with our leadership, there are some limits to what is possible within those obligations. We’re looking at all the possibilities to establish a solution that is most beneficial to everyone involved.

We ask for your patience as we discuss these options. We will be posting publicly what our plans will be once they’ve been determined. Please note that it will take time for us to make and finalize those plans. We’re happy to see the enthusiasm and excitement from the supporters of this campaign and their offers and suggestions related to fulfillment. Any individual communications through either our social media or customer service outlets will be directed back to this page until we’ve decided on our plans for what’s upcoming.

Once again, we thank you for your patience during this time and we’ll be posting as soon as we’ve got the plans in place.

– Quartermaster Logistics Management Team