Crowdfunding, warehousing, and shipping logistics can sometimes feel overwhelming. Check out the questions and answers below to learn more about the process.
Setup & Payment
How do I get a quote?
Please Contact Us with information about your project and we’ll get back to you as soon as possible about pricing options.
What are the methods of payment?
Paypal, (or credit cards on Paypal), Wire Transfer, ACH
Do you do only crowdfunding projects?
No, we also do ongoing storage and fulfillment.
Packaging & Shipping
Do you offer worldwide shipping solutions?
Yes, we have fulfillment partners around the globe. This means we are a one-stop-shop for all of your crowdfunding fulfillment and you get the benefit of fantastic local rates.
Does Quartermaster Logistics require products to have labels, SKU's, or barcodes?
Yes. We require that every product have a unique SKU label that can be scanned. If you do not have this, we can provide these at an additional charge.
How much weight is typically added by packing materials? (Box, Tape, Padding, etc.)
Anywhere from 1/2 pound for 5 pound products, to 1 pound for 10 pound products and up.
Does package weight round up or down?
Carriers round the package weights up, and we follow suit.
How does tracking work? Will backers receive tracking information?
Each backer will receive an email with tracking info where available. Additionally the crowdfunding creator will receive a spreadsheet with all backer information, including complete shipping and tracking information.
How long are quoted shipping rates valid?
Shipping rates are valid through December of each year. Around mid-January, carriers adjust their rates and we adjust our rates accordingly.
How long will it take to process and ship a campaign?
We need a completed spreadsheet with all required information. Once we have a completed spreadsheet, we’ll send you an invoice. Once the invoice is paid we will process your outgoing shipment. This will be as short as a couple of days for a small shipment, to a week or two for a campaign that has over 10,000-20,000 packages.
How are Customs/VAT/Taxes handled?
Where possible, we will assist with Customs and Import VAT/Taxes up-front for you, and charge those fees back to you. Please note: you are always ultimately responsible for declaring Sales or Supply VAT and paying the correct Customs/VAT/Taxes in compliance with the laws of each country/region to which you are selling.
Are there restricted items?
Hazardous and/or banned and/or dangerous and/or prohibited for carriage (such items include but are not limited to radioactive, incendiary, corrosive or flammable substances, hazardous chemicals, explosives, firearms or parts thereof and ammunition, firecrackers etc.)
Do you have a minimum shipping size?
There are no shipping minimum sizes.
Should we send additional product?
Yes, you should send us about 10% more product than you have orders for each region. This will help us to account for any shipping errors, damages, or re-shipments that need to go out. Leftover product at the end of the campaign can be sent back to us, or sold via CoolStuffInc.com, or other strategic partner websites. It is up to you as to what happens with this product.
Customer Support & Backer Questions
Will backers receive tracking information?
Each backer will receive an email with tracking info where available. Additionally the crowdfunding creator will receive a spreadsheet with all backer information, including complete shipping and tracking information.
Do you offer customer support during fulfillment?
Absolutely! Quartermaster Logistics will offer the same world-class customer support as CoolStuffInc.com. Your backers can contact us via shipping at qmlogistics.com and we’ll handle customer support during your crowdfunding campaign for all returns, exchanges, address corrections etc.
How are returns and exchanges handled?
We can handle all returns and exchanges. Any reshipment required due to a Quartermaster Logistics error will be provided at no charge. All reshipments due to address error or something else beyond our control will be charged to you.
When do you need backer data?
We need the backer data one week before shipment is to arrive in port so that we can verify the data, and integrate it with our shipping process.